FAQ

If you would like to buy full metres, just increase the quantity box accordingly e.g. to purchase 3m, put 3 in the quantity box The meterage will be sent as a 3m piece, not 3 separate 1m pieces. For any other quantities, please use the contact form and we will get back to you with a price.

UK Delivery Costs:

Shopping Cart Value Shipping Charge

£9.99 and under = £2.50

£10.00 – £14.99 = £3.00

£15.00 – £29.99 = £3.50

£30.00 – £39.99 = £4.50

£40.00 – £99.99 = £5.50

£100.00 and over = Post Free

For deliveries outside the UK, please use our contact form to request information on delivery costs before making your payment.

Will normally post within three working days of receiving cleared payment and it will take up to 5 days to be delivered in the UK.  If you would like your item faster, please let us know by using the contact form or telephoning us on 01665 714584, as we can adjust postage to a more expensive rate for faster service as required.

Please keep in mind that we cannot guarantee delivery times as they are only guidelines.  Hence we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates.  Unfortunately, deliveries cannot be made on a Sunday or on a Bank Holiday.

For customers who require delivery outside of the UK, please allow up to 10 working days.  Any customs or import duties are charged once the parcel reaches its destination country.  These charges must be paid by the recipient of the order.  Unfortunately, we have no control over these charges and cannot estimate what the cost will be as customs policies and import duties vary greatly between countries.  We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.

Collection in person available, please telephone to discuss.

Local delivery service available within a 7 mile radius of NE65 0BZ.

All items are well packed to ensure a safe journey to you.

We currently accept the following payment methods:

BACS payment
What is a BAC payment?

Bacs is an electronic system to make payments directly from one bank account to another. They’re mainly used for Direct Debits and direct credits from organisations. The payments take 3 working days to clear, so money paid into our account on Monday will clear on Wednesday.

Credit / Debit Card
You can conveniently pay with the following credit / debit cards (processed by Worldpay):
MasterCard
Visa
Please note that credit cards can only be used for a purchase of over £10 and debit cards over £5.

PayPal
PayPal is a service for safer, faster and easier online payments without revealing your financial details. To find out more about PayPal and sign up information visit www.paypal.com.

Cash / cheque payment
You can pay by cash or cheque if collecting items in person from the shop. If you are unable to pay by other methods for postal deliveries, a cheque can be sent to us in advance of your delivery being dispatched. Payment for local deliveries can be made in cash or by cheque to the delivery person.

Will normally post within three working days of receiving cleared payment and it will take up to 5 days to be delivered in the UK.
Note: Items may become compressed during postage, so please allow a little time for them to return to their usual appearance.

Yes, we take data protection very seriously. We use the legally required SSL certificates and adhere to protect your data as outlined in our privacy policy here: https://www.amblepincushion.co.uk//privacy-policy/

Once we receive your order we check payment has cleared, then carefully select and wrap your items, before taking them to our local post office to send to their new home.

We will only refund returns which are faulty or which have been badly described. Please refer to our returns policies here https://www.amblepincushion.co.uk//terms-conditions/

Our ordering system will issue you an order receipt by email.

Yes, we have a shop at 20-22 Queen Street, Amble, Northumberland NE65 0BZ, where you can see all the items we feature on the website during our opening hours of 09:30 -16:00, Monday to Saturday.

There is parking on Queen Street for an hour only, so if you’re going to explore this shopping street and the harbour area, you are best to move off after visiting us, and find space in one of the adjacent streets or carparks.

We can usually arrange to make deliveries to people who are finding it difficult to get to the shop within a 7 mile radius, for an small fee agreed in advance.

We can usually make arrangements to visit you in your own home at a mutually convenient time, to discuss your requirements. We would normally have a phone consultation first, to establish if this is viable for your location, needs and time frame.

An appointment is made for you to see the seamstress at a convenient time.  Depending on the nature of the work, you may need to allow half an hour for your fitting, and there could be fittings before or after you, so kindly arrive at the appointed time.  You may be asked to wear the shoes or foundation garments you would normally wear with the item, so that we can get the best fit for your posture and heel height.  Appointments take place upstairs, so you will have a private changing area and discussion with the seamstress.  Fitted evening wear and tailored jackets will generally need more than one fitting.  The fitting charge is in addition to the charge for the alteration itself.

Yes, but please allow us up to three weeks to do the work.  It’s probably best not to send any pins through the post, so give clear instructions of what you would like us to do, and ensure the garment is freshly laundered. We can organise dry cleaning if necessary.  You will need to make arrangements to pay a deposit of 1/4 to 1/2 of the finished cost.  If you require us to send the item back altered rather than calling for it in person, please pay in full in advance, and discuss postage costs with us.

Alterations and repairs are priced according to the length of time taken to do them.  We would prefer to see your item before quoting a price.  We can generally give you a ball-park figure over the telephone, based on our standard price list.

Your deposit will be refunded.  Courses are only cancelled if there are insufficient participants for it to be viable, and this is at the discretion of the tutor.